Effective Date: January 1, 2025
At Water Damage Pros Maryland, we take your privacy seriously. When you call us about a burst pipe, a flooded basement, or mold concerns, you trust us with more than just your home - you trust us with your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. We keep it simple and straightforward, just like our service.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage or restoration work you need. If you contact us through our website, we collect whatever you type into our forms.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how long you stay. We use this to understand how people find us and to improve our site.
If you call us, we may keep notes about your project so our technicians can serve you better. We do not collect payment information through our website - any billing happens directly with our team.
How We Use Information
We use your information to respond to your request, schedule your service, and keep you updated on the work we are doing. When you call us about water damage, we need your address and contact details to send a team to your property.
We also use your information to improve our services, send you appointment reminders, and follow up after the job is done. If you opt in, we may send you occasional tips or updates about our company.
We do not sell your personal information to anyone. We use it only for the purposes we describe here.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to make your browsing experience smoother. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
We use cookies to measure site traffic, see which pages are most helpful, and improve our online presence. We do not use cookies to collect sensitive personal information.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to understand how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and referral sources. This helps us make better decisions about our content and services.
We may also use third-party scheduling or communication tools to manage appointments and send reminders. These tools have their own privacy policies, and we choose providers that respect your data.
Our website may include links to social media or other websites. We are not responsible for how those sites handle your information, so please review their privacy policies.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business - like scheduling software, email services, or payment processors - and only when they agree to keep it confidential.
We may share information if required by law, such as in response to a court order or to protect the safety of our team or others. We may also share information if we are involved in a merger or sale of our company, in which case we will notify you.
Our technicians and office staff may access your information to do their jobs. They are trained to handle it responsibly.
Data Retention
We keep your personal information only as long as we need it to provide services, comply with legal requirements, and resolve any disputes. For example, we keep project records for a reasonable period after your job is complete so we can handle any follow-up questions or warranty claims.
When we no longer need your information, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required to keep it by law.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your data. If you have concerns about the security of your information, please contact us.
User Rights
You have the right to ask us what personal information we hold about you, and to request a copy. You can also ask us to correct any mistakes or delete your information.
If you want to opt out of marketing emails or texts, you can do so at any time by following the instructions in the message or by contacting us directly.
To exercise any of these rights, just give us a call or send us an email. We will respond promptly and help you however we can.
Children's Privacy
Our services are for adults and property owners. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information. Your continued use of our website or services after changes means you accept the updated policy.